Terms & Conditions

1. Use of this website

This website is provided by PUCHU Technologies SMC, trading as PUCHU Technologies, for the purpose of describing our services and enabling enquiries. You may browse and use it for lawful purposes only. Content, design, logos and text on this site are the property of PUCHU Technologies SMC unless otherwise stated, and may not be reproduced without permission.

2. Accuracy of content

We take reasonable care to keep this site accurate and current, including service descriptions and case study summaries. Case studies describe representative work; specific figures reflect the individual engagement described and are not a guarantee of results for future clients, whose outcomes depend on their own circumstances.

3. How client engagements work

An enquiry made through this website, by email or by phone does not itself create a contract. A client engagement begins only once both parties have agreed a written scope of work covering deliverables, timeline, pricing and payment terms. That document, not this page, governs the specific project.

4. Ownership and intellectual property

Unless a specific agreement states otherwise, source code, designs and other deliverables created for a client as part of a paid engagement become the property of that client upon full payment. PUCHU Technologies retains the right to reuse general methods, non-client-specific components and know-how across other engagements.

5. Payment terms

Payment terms are set out in each project's scope of work or support agreement. Typical arrangements involve a deposit before work begins and milestone or monthly payments thereafter; the specific schedule for your engagement will always be agreed in writing before work starts. See our Refund Policy for how deposits and payments are handled if an engagement changes or ends early.

6. Liability

We deliver work to a professional standard and stand behind it under the terms of the relevant engagement agreement. To the extent permitted by Ugandan law, PUCHU Technologies SMC's liability for any claim arising from a project is limited to the fees paid for that specific engagement. We are not liable for losses arising from third-party services we integrate with (such as payment gateways, government platforms or cloud providers) that are outside our direct control.

7. Support and maintenance

Ongoing support, hosting and maintenance are provided only where covered by an active support agreement. Work outside an active agreement's scope, or after it lapses, is billed separately or requires a new agreement.

8. Termination

Either party may end an ongoing engagement per the notice period set out in the relevant agreement. Work completed and invoiced up to the termination date remains payable. As set out in our Privacy Policy and reiterated here: your source code, domains and cloud accounts remain yours regardless of whether the relationship continues.

9. Governing law

These terms, and any engagement entered into with PUCHU Technologies, are governed by the laws of the Republic of Uganda.

10. Contact

Questions about these terms can be sent to info@puchutech.com.